Return Policy

1. All Sales Are Final
 

Because our products are cosmetic items that come into direct contact with skin, they cannot be restocked or resold once opened or shipped. This policy helps ensure every customer receives a fresh, unused, and high-quality product.
 

2. Damaged or Incorrect Orders
 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number

• A photo of the issue

• A brief description

We will gladly replace the item at no cost or issue store credit depending on the situation.

📧 Email: support@solidfragrancebomb.com
 

3. Lost or Stolen Packages
 

Once an order is marked Delivered by the carrier, Solid Fragrance Bomb is no longer responsible for lost or stolen packages.
If this occurs, we recommend:

• Checking with neighbors

• Confirming your shipping address

• Filing a claim with the carrier

We may offer discounted replacements on a case-by-case basis.
 

4. Cancellations
 

Orders can only be cancelled within 1 hour of purchase if they have not yet shipped.
Once an order is processed or shipped, it cannot be cancelled.
 

5. Exchanges
 

We do not offer exchanges under any circumstances, as scent products cannot be reused or restocked.
 

6. Customer Satisfaction
 

Even though returns are not accepted, we aim to ensure you love your experience with Solid Fragrance Bomb. If you are unhappy with your order, reach out—we may offer store credit, a replacement, or help you choose a scent better suited for you next time.
 

7. Policy Updates

Solid Fragrance Bomb reserves the right to update this Return Policy at any time to reflect changes in regulations, product offerings, or business practices.